Terms & Conditions
Last updated: April 2026
Please read these Terms & Conditions carefully before booking or using any services at Ritual Aura. By making a booking or using our website, you agree to these terms.
1. About Us
Ritual Aura is a head spa and wellness studio located at 33 London Road, Widley, Waterlooville, Hampshire, PO7 5AS. We offer Japanese head spa rituals, scalp treatments, and luxury hair services.
2. Bookings
Appointments can be made via WhatsApp, Instagram, email, or Facebook. A booking is confirmed once you receive a confirmation message from us. We reserve the right to decline any booking at our discretion.
3. Cancellations & Late Arrivals
- We require at least 24 hours' notice to cancel or reschedule an appointment.
- Cancellations made with less than 24 hours' notice may incur a cancellation fee.
- If you arrive more than 15 minutes late, we may need to shorten or reschedule your treatment to respect other clients' appointments.
- No-shows without prior notice may be charged the full treatment price.
4. Health & Safety
Please inform us of any medical conditions, allergies, scalp sensitivities, or recent hair treatments before your appointment. We reserve the right to decline or modify a treatment if we believe it may not be safe or suitable for you.
5. Pricing
All prices are as listed on our website and are subject to change without prior notice. Prices include any applicable taxes. We accept payment at the time of your appointment.
6. Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash. Vouchers must be presented at the time of your appointment and are valid for 12 months from the date of purchase unless otherwise stated.
7. Liability
Ritual Aura takes all reasonable care to provide safe, professional treatments. However, we cannot accept liability for any adverse reactions arising from undisclosed medical conditions or allergies. Our liability is limited to the value of the treatment received.
8. Website Use
The content on our website is provided for general information only. We make no warranties regarding the accuracy or completeness of the information. All content, images, and branding are the property of Ritual Aura and may not be reproduced without written permission.
9. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our services following any changes constitutes your acceptance of the updated terms.
10. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Ritual Aura
33 London Road, Widley
Waterlooville, Hampshire, PO7 5AS
ritualaura.headspa@gmail.com